DSM Saas | APAC region | Intermittent timeouts issue in the Tokyo region

Incident Report for Fortanix SaaS

Resolved

This incident has been resolved.

Posted May 16, 2025 - 12:53 UTC

Monitoring

We experienced the intermittent timeouts issue in Tokyo Data Center APAC region from May 15th, 2025 at 23:35 UTC to May 16th, 2025 at 00:17 UTC. The service has fully recovered and is operating normally. We are actively investigating the cause and will continue monitoring for any further issues. If you experience any problems, please contact Fortanix Support.

Posted May 16, 2025 - 00:41 UTC

This incident affected: DSM SaaS (APAC) (Service availability, Key Management, Key usage (Cryptographic operation)).